<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=238369200684020&amp;ev=PageView&amp;noscript=1">

Frequently Asked Questions

GETTING STARTED:

We are an Australian based family owned business collaborating with the worlds very best Fibre and Mixed Media Artists to bring a global community for textile art lovers together online. 

We believe the greatest forms of creativity are founded by collaboration and uniting the creative passions of others.

Fibre Arts Take Two collaborate with the world’s leading Fibre and Mixed Media artists around the globe to take you into the studios and behind the senses to learn from your favourite textile artists. We believe these great artists deserve to be represented in the most professional way. All Fibre Arts Take Two online art courses are professionally filmed and produced to ensure your viewing pleasure.

Our courses offer a mixture of professionally filmed course content, making it engaging and pleasurable to watch, access to live Q&A’s and 8 weeks of ongoing guidance with your tutor through a private student community where you can meet like-minded people and ask your tutor for help and support. All courses include comprehensive resource guides and written accompaniment that you can download. Everything is accessed through an easy to use online learning platform. You have lifetime access to the course content.

Currently, individual Fibre Arts Take Two online courses open their doors to new students at least once a year. To be the first to know when a course will be open for enrolments it’s wise to register your interest in your specific course through the courses page on our website: https://www.fibreartstaketwo.com/courses/

We will keep you fully informed via email of release dates so you won’t miss out.

Fibre Arts Take Two courses are designed to be a resource for life. Once you have enrolled, you’ll have unlimited access to your online Fibre Arts Take Two art courses and student community. Work at your own pace and revisit, rewind and refresh anytime you need to. 

We welcome students to join in with the interaction from your tutor and enjoy the energy new students being through every round of subsequent enrollments so when life gets in the way, you can rest assured you have access to the world’s best tutors and a like minded community for years! 

Everyone learns differently as we like to make our courses as flexible as possible. Beautifully filmed video content ranges from 5 to 12 hours of content depending on the course. This footage is broken down into modules and bite-sized videos that you can binge on one long session or take your time and savour every moment creating as you go.

Fibre Arts Take Two and the Tutors we proudly collaborate with love to give support and build relationships with students through our private course groups. There will be more students connecting online than in live workshops however we do limit the number of enrolments per course to ensure we give our students personalized support when needed and to make the online experience enjoyable for everyone involved.

We have a saying at Fibre Arts Take Two… You’re not alone. 

When you enrol in your course you will have the opportunity to engage in a private student community where your tutor will be actively engaged with students for a minimum of 8 weeks after enrolments close. You will have the opportunity to access this engagement again with subsequent enrolments for no additional cost.

By registering your interest in a course we will send you information and further details as we get closer to the enrolments opening. We recommend looking through our website and viewing the course videos and if you are unsure please email us at support@fibreartstaketwo.com as we’d love to help you choose the best course for your needs.

Every course is different. A minimum requirement list is available in the FAQ-s for each course on our website.

Sorry, no. Closing enrollments allows our tutors and the team at Fibre Arts Take Two to focus on helping our enrolled students get the best experience possible. 

The good news is you can enrol now and start when you are ready, the student group will remain open where you can meet and mingle with other students from all over the world.

We hope to offer courses at least once every 12 months. The current schedule is flexible and subject to change as our list of amazing tutors grows and adapts.

ACCOUNTS AND PAYMENT:

Fibre Arts Take Two believe in valuing the arts and creating a quality learning experience. For lifetime access and a minimum of 8 weeks of ongoing guidance from your tutor per year, you can expect to pay between $348 USD and $398 USD when you pay in full for a Fibre Arts Take Two experience. Alternate currencies are available for students in Australia and the United Kingdom. Payment plans are also available and will be listed on our website.

Payments can be made through our secure website using a credit or debit card with credit card functionality.  Should you not have access to a credit card please email us at finance@fibreartstaketwo.com and we can send you a manual PayPal invoice. Please note this can only be offered as a one off payment.

We have recently switched to a new platform that allows our students to manage there Payment Plans directly. If your plan was setup before the 24th of March please contact finance@fibreartstaketwo.com direct and they help facilitate any changes.

For all new Payment plans you can use the below link to view your current plan or update the details. The portal will also allow you to download past invoices.

Payment Plan Login: https://fibreartstaketwo.chargebeeportal.com/portal/login

Here is a video on how to navigate the Payment Plan Portal: Watch Here

If you have any issues please reach out to finance@fibreartstaketwo.com.

You’re here because you’re searching for a new path towards creating authentic original artwork – with the confidence, courage, and mindset to back it up.  It is our promise to deliver you nothing short of that.

It’s essential you know that the Fibre Arts Take Two production is professionally delivered with the highest standard – giving you an audio-visual experience that’s second to none. In doing so, we value collaborating with some of the most impressive thought leaders in the mixed media industry. We also respect & value the lifetime worth of knowledge and intellectual property they pour into this creative and educational development for you. We hope to attract the type of creatives who hold these values in return.

That is also why, to protect your investment, our money-back guarantee covers you. Should you watch less than 10% of the course content within 7 days of your purchase and not be satisfied with the quality, we will process a full refund.

If you have any questions, never hesitate to reach out to our customer service team at support@fibreartstaketwo.com, who is always happy to help!

Sorry, at this stage we can not offer individual scholarships. To ensure everyone has access to learn and be inspired by great Fibre and Mixed Media Artists we offer free Friday Feature Artists interviews and articles for everyone to access and enjoy. Check out our Facebook PageYouTube Channel and Website for more information.

Similar to most online membership sites, when you are on the SIGN IN page (located in the top right hand corner of our website) click the Forgot Password prompt highlighted in blue and an email will be sent to reset your password. 

You can also change your password at any time by simply logging in, click on your name in the top right-hand corner, select My Accounts, Password and you’re good to go!

Opps, most likely there has been an error in your email address entered or you have two accounts with Fibre Arts Take Two under different email addresses. Either way, it’s easy fixed, just email us at support@fibreartstaketwo.com from your preferred email account and we will merge your courses into one account and resend your welcome email 🙂

TECHNICAL SUPPORT:

Access to your course is on the top right-hand side of our website home page at www.fibreartstaketwo.com

The Fibre Arts Take Two team have hosted the course on a very simple to use online platform and will help you every step of the way if you get stuck. 

Even when you forget your password! 

If you have more technical questions please don’t hesitate to reach out to the team at Fibre Arts Take Two support@fibreartstaketwo.com

1. If you are having difficulty loading content, try logging out and signing back in.

2. If your content isn’t loading try switching back and forth from full screen to normal screen preview to quickly reload your content.

3. Go to : http://www.refreshyourcache.com/en/home/ and refresh your cache. Sometimes browser caching can cause problems and doing a refresh is the solution.

4. Try opening in a Private window in your browser of choice (e.g. Chrome’s Incognito Mode, or Firefox’s Private Window). This opens a fresh browser window without any extensions or settings blocking your content.

5. Try on a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type. This is rare but could be a problem.

6. Try on a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc). Sometimes the installation of your browser may be damaged. If it works on every browser but one, reinstall that browser.

7. If the issue persists after reinstalling, send an email via support@fibreartstaketwo.com with TECH HELP in the subject line and we’ll get on of our team to help.

8. Please note that all our courses are viewed through internet steaming. The quality of your internet connection will ultimately determine the quality of the playback. PDF’s and additional resources can be downloaded however video footage can not be downloaded.

9.  If you notice your videos are muted by default – meaning you need to click on the audio symbol every time you watch a video this is a browser specific setting. Unfortunately we don’t have the ability to override local browser settings, however you can enable audio for your site! Once audio is enabled in your browser or for your site, this setting will apply going forward, so you should only have to adjust these settings once in your browser.

Here are some helpful instructions for adjusting browser settings:

We’d love to hear from you, please email support@fibreartstaketwo.com

We’re available Monday through Friday from 9am to 5pm AEST but typically we get back to you within 12 to 24 hours 7 days a week.

COLLABORATION:

How wonderful, please email your interest with a link to your website and social media accounts to support@fibreartstaketwo.com . We will pop you on our list and be in contact when the next season’s bookings are underway. 

If you also have an artist you’d like to recommend, please also email us and let us know!

Fibre Arts Take Two offer very limited filming productions each year.  We’d love to hear from you to see if we are a good fit to collaborate. Please check out this link on our website https://www.fibreartstaketwo.com/collaborate/