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Frequently Asked Questions

GETTING STARTED:

Founded in early 2019, we are an Australian based business that collaborates with the world's very best Fibre and Mixed Media Artists, bringing a global community of textile art lovers together online through beautifully produced online courses, free Friday Feature Artist interviews and documentaries. 

We believe the greatest forms of creativity are founded on collaboration and uniting the creative passions of others. We are on a mission to create a library of knowledge that will be treasured for generations to come. 

Ultimately, we are just like you. A group of creative individuals (the majority women) who have a passion for the arts, creativity, making and community. For more details, see the About Us section.

Fibre Arts Take Two collaborate with the world’s leading Fibre and Mixed Media artists around the globe to take you into the studios and behind the senses to learn from your favourite textile artists. We believe these great artists deserve to be represented in the most professional way. All Fibre Arts Take Two online art courses are professionally filmed and produced to ensure your viewing pleasure.

Fibre Arts Take Two collaborates with the world’s leading Fibre and Mixed Media artists around the globe to take you into the studios and behind the scenes to learn from your favourite textile artists. We believe these great artists deserve to be represented in the most professional way, and you deserve a learning experience that is pleasurable to watch and easy to engage with. For these reasons, all Fibre Arts Take Two online courses are professionally filmed, providing you with a second-to-none audio and visual learning experience. 

We offer two types of courses:

  1. Signature online courses
  2. On-Demand online courses

All courses include lifetime access to streamed video content, comprehensive downloadable resource guides, and the option to engage in a student community group. Everything is accessed through an easy-to-use online learning platform, and you have lifetime access to the course content.

See the next question for the difference between a Signature Experience and On-Demand course. 

Great question.
Fibre Arts Take Two offers two levels of experience: Signature courses and On-Demand courses.

Signature Courses offer a level of interaction that is second to none in the world of online art education. Students gain access to two months of interaction and further tuition from their instructor through a private Facebook group, along with the opportunity to ask questions during two live Q&A sessions that are recorded. They also have the opportunity to exhibit their work in a beautifully designed online exhibition. One of the benefits of enrolling early in a Signature course is students have access to their tutor for 8 weeks. Signature courses are released on average once per year.

Perfect if you'd love to move through a course with a group of like-minded people and feel part of a community, with access to the course tutor for additional support and guidance.

On-Demand courses are designed for people who want access to top-quality training now and are happy to work through the curriculum and extensive resources (including curated videos of FAQs from past students) at their own pace. On-Demand courses offer an online private student community but have no official tutor interaction, live Q&As or exhibitions. Enrolment is always open for On-Demand courses.

Perfect for those on a budget who still crave access to learn the techniques and processes of the world's best Fibre and Mixed Media Artists and a library of knowledge they can access for a lifetime

Currently, Signature online courses are open for enrolment approximately once a year, allowing a limited number of students to work through the course at a similar pace and engage with their tutor for 8 weeks of engagement and support. Support is given through a private Facebook Group, live Q&As and weekly updates from your tutor who responds to most FAQs from the group. 

By joining the waiting list, not only will you be the first to know when a course will be open for enrolments, you’ll also gain access to valuable information about your tutor, course content and what to expect when the doors open. 

The emails we send you are designed to help you make a fully informed decision, ensuring you get the best value from your investment. 

It’s wise to register your interest in specific courses you are interest in through the courses page on our website.

We will keep you fully informed via email of release dates so you won’t miss out.

And if you have any questions before, during or after your enrolment, we're always happy to help. Simply email us at support@fibreartstaketwo.com 

Currently, each Fibre Arts Take Two online Signature course opens their doors to new students at least once a year. To be amongst the first to know when a course will be open for enrolment it’s wise to register your interest in your specific course through the courses page on our website. We will keep you fully informed via email of release dates so you won’t miss out.

Enrolment for our On-Demand online courses is always open and you can enrol anytime.

As soon as you can enrol, you’ll gain instant and lifetime access to the course content. 

One of the things people love the most about our courses is that they can return over and over again! Fibre Arts Take Two courses are designed to be a resource for life. Once you have enrolled, you’ll have unlimited access to your online Fibre Arts Take Two art courses and student community. Work at your own pace and revisit, rewind and refresh anytime you need to. 

The only time-sensitive part is the access you have to your tutor during a Signature online experience. 

For Signature course students, we welcome you to join in with your tutor's interaction and enjoy the energy new students bring to every round of subsequent enrolments. So when life gets in the way, you can rest assured you have access to the world’s best tutors and a like-minded community for years!

Fibre Arts Take Two courses are designed to be a resource for life. Once you have enrolled, you’ll have unlimited access to your online Fibre Arts Take Two art courses and student community. Work at your own pace and revisit, rewind and refresh anytime you need to. 

We welcome students to join in with the interaction from your tutor and enjoy the energy new students being through every round of subsequent enrolments so when life gets in the way, you can rest assured you have access to the world’s best tutors and a like minded community for years! 

Everyone learns differently, and we like to make our courses as flexible as possible. Beautifully filmed video content ranges from 5 to 12 hours, depending on the course. This footage is broken down into modules and bite-sized videos that you can binge on in one long session or take your time and savour every moment, creating as you go.

Signature courses include 8 weeks of tutor engagement from the time of your enrolment. Dates will be published on the individual course pages at the time of open enrolment.

Fibre Arts Take Two and the Tutors we proudly collaborate with love to give support and build relationships with students through our private course groups. There will be more students connecting online than in live workshops however, we do limit the number of enrolments per course to ensure we give our students personalised support when needed and to make the online experience enjoyable for everyone involved.

We have a saying at Fibre Arts Take Two… You’re not alone. 

When you enrol in a Signature course, you will have the opportunity to engage in a private student community where your tutor will be actively engaged with students for a minimum of 8 weeks after enrolments close. You will have the opportunity to access this engagement again with subsequent enrolments for no additional cost.

When you enrol in an On-Demand course, you will have access to an archive of questions asked from past students and be able to search topics within a private Facebook community where your tutor has posted a wealth of information. 

By registering your interest in a Signature course we will email you detailed information and further insights into the course as we get closer to the enrolments opening. 

All courses have detailed information about them published at the time of enrolment. 

We recommend looking through our website, viewing the course videos, and reading all the information about the course. You can take it a step further and watch a Friday Feature Artist with your tutor, look at the online exhibition books from past students and do your own research about your chosen tutor.  

If you are still unsure, please email us at support@fibreartstaketwo.com as we’d love to help you choose the best course and tutor for your needs.

Every course is different. A minimum requirement list is available in the FAQs for each course on our website.

Sorry, no. Closing enrolments allows our tutors and the team at Fibre Arts Take Two to focus on helping our enrolled students get the best experience possible. 

The good news is that you can enrol now and start when you are ready. The student group will remain open so you can meet and mingle with other students from all over the world at any time.

We hope to offer Signature courses at least once every 12 months. Once a signature course has been offered for four consecutive years, there may be an opportunity for it to move to On-Demand.

If you are keen not to miss out on engaging with your favourite tutor, enrol early and get started when you can.  

For a list of current courses and their release schedule, download our course calendar. 

The current schedule is as accurate as possible but is subject to change

ACCOUNTS AND PAYMENT:

Fibre Arts Take Two believes in valuing the arts and creating a quality learning experience. 

For a Signature online course with lifetime access, 8 weeks of guidance from your tutor, access to a private online student community, access to live Q&A sessions, hours of video course content, comprehensive resource guides and the opportunity to submit work for an online exhibition, you can expect a one off investment of between $348 USD and $597 USD when you pay in full for a Fibre Arts Take Two Signature experience. 

There are also two and five-month payment plans available at the checkout.

On-Demand course prices range between $198 USD and $468 USD. This includes lifetime access to the course content, access to a private online student community, hours of video course content, curated FAQ videos and comprehensive resource guides.

Two month payment plans are available for On-Demand courses. 

Alternate currencies are available for students in Australia, the United Kingdom, New Zealand, Europe and Canada.

Payments can be made through our secure website using a credit or debit card with credit card functionality. If you do not have access to a credit card, please email us at finance@fibreartstaketwo.com, and we can send you a manual PayPal invoice. Please note that this can only be offered as a one-off payment.

Alternate currencies are available for students in Australia, the United Kingdom, New Zealand, Europe and Canada.

We have recently switched to a new platform that allows our students to manage there Payment Plans directly. If your plan was setup before 23 February 2024 please contact finance@fibreartstaketwo.com direct and they help facilitate any changes.

For all new payment plans you can use the below link to view your current plan or update the details. The portal will also allow you to download past invoices.

Payment Plan Login.

Here is a video on how to navigate the Payment Plan Portal: Watch Here

If you have any issues please reach out to finance@fibreartstaketwo.com

It’s essential that you know that the Fibre Arts Take Two production is professionally delivered to the highest standard, giving you an audiovisual experience that’s second to none. In doing so, we value collaborating with some of the most impressive thought leaders in the fibre and mixed media industry. 

We respect and value the lifetime worth of knowledge and intellectual property they pour into this creative and educational development for you. We hope to attract the type of creatives who hold these values in return.

Our money-back guarantee covers both you and the intellectual property of our tutors. 

Should you watch less than 10% of the course content within 7 days of your purchase and not be satisfied with the quality, we will process a full refund.

If you have any questions, reach out to our customer service team at support@fibreartstaketwo.com, who are always happy to help!

Sorry, but at this stage, we can not offer individual scholarships for courses.

To ensure everyone has access to learn and be inspired by great Fibre and Mixed Media Artists, we offer free Friday Feature Artists interviews and articles for everyone to access and enjoy. 

Similar to most online membership websites, when you are on the SIGN IN page (located in the top right-hand corner of our website) click the Forgot Password prompt highlighted in blue, and an email will be sent to reset your password. 

You can also change your password at any time by simply logging in, click on your name in the top right-hand corner, select My Accounts, Password and you’re good to go!

Oops, most likely there has been an error in your email address entered, or you have two accounts with Fibre Arts Take Two under different email addresses. Either way, it’s easily fixed. Just email us at support@fibreartstaketwo.com from your preferred email account, and we will merge your courses into one account and resend your welcome email. 🙂

TECHNICAL SUPPORT:

Access to your course is through an online platform, and you can access this via the link on the top right-hand side of our website home page at www.fibreartstaketwo.com - so you’ll always find it linked there. For now, here is the direct link to the course portal login page. 

The Fibre Arts Take Two team have hosted the course on a very simple to use online platform and will help you every step of the way if you get stuck. 

Even when you forget your password! 

If you have more technical questions please don’t hesitate to reach out to the team at Fibre Arts Take Two support@fibreartstaketwo.com

  1. If you are having difficulty loading content, try logging out and signing back in.
  2. If your content isn’t loading try switching back and forth from full screen to normal screen preview to quickly reload your content.
  3. Go to: http://www.refreshyourcache.com/en/home/ and refresh your cache. Sometimes browser caching can cause problems and doing a refresh is the solution.
  4. Try opening a Private window/tab in your browser of choice (e.g. Chrome’s Incognito Mode, or Firefox’s Private Window). This opens a fresh browser window without any extensions or settings blocking your content.
  5. Try it on a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type. This is rare but could be a problem.
  6. Try on a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc). Sometimes the installation of your browser may be damaged. If it works on every browser but one, reinstall that browser.
  7. If the issue persists after reinstalling, send an email via support@fibreartstaketwo.com with TECH HELP in the subject line and we’ll get on of our team to help.
  8. Please note that all our courses are viewed through internet streaming. The quality of your internet connection will ultimately determine the quality of the playback. PDF’s and additional resources can be downloaded however video footage can not be downloaded.
  9. If you notice your videos are muted by default – meaning you need to click on the audio symbol every time you watch a video this is a browser specific setting. Unfortunately we don’t have the ability to override local browser settings, however you can enable audio for your site! Once the audio is enabled in your browser or for your site, this setting will apply going forward, so you should only have to adjust these settings once in your browser.

Here are some helpful instructions for adjusting browser settings:

We’d love to hear from you, please email support@fibreartstaketwo.com

We have a team of people from Canada and Australia who are happy to help you.

We’re available 9am to 5pm Monday to Friday in Canadian and Australian time zones. During these hours we aim to get back to you within 24 hours. 

COLLABORATION:

How wonderful, please email your interest with a link to your website and social media accounts to support@fibreartstaketwo.com  We will pop you on our list and be in contact when the next season’s bookings are underway. 

If you also have an artist you’d like to recommend, please also email us and let us know!

Fibre Arts Take Two offer very limited filming productions each year.  We’d love to hear from you to see if we are a good fit to collaborate. You'll find more information in the Collaborate section.